Awards
- HealthInsight Quality Award - 2006, 2007, 2008 - CSN has to rank in the 90th percentile or above on publicly reported quality of care measures to receive this honor. HealthInsight is a private, non-profit organization which analyzes data collected by the Center for Medicare and Medicaid Services.
- Winner, Best of State Utah 2008
- The Home Care Elite - Caregiver Support Network was named in the Top 500 home health agencies in the US in the April 2007 edition of Success in Home Care magazine, the only Utah agency in this group. Earned by ranking in the 99th percentile among 6,500 Medicare-certified home care agencies for demonstrating high quality health care and excellence in performace on publicly reported quality of care measures.
Client Testimonials
“Our doctor is so pleased with the progress Viola has made under your geriatric care management- especially the physical therapy. CSN has been wonderful, the med management and PT have relieved my pain and I’ve learned to pace myself.” —JD
“The care Dorothy has received from CSN has been marvelous, stupendous, beyond stupendous-where’s my thesaurus - I don’t have enough words to say the good the P.T. and nursing have done for Dot. Their assessments and treatments have kept Dot out of care centers and hospitals and allowed us to have better quality life at home.” —JK
“I can’t say enough about the kind, helpful, people from CSN and the help they’ve been to me in healing my wounds, helping with my balance, making sure I’m safe, giving me good resources to assist my getting to Dr. appointments. They have been invaluable.” —EF
Quality Indicators for Home Health Care
PERCENTAGE OF PATIENTS WHO:
Misys Point of Care Software
Caregiver Support Network has implemented and maintains point-of-care practice management software called Misys. Our nurses and therapists use laptops in the field to enter data, send “tasks” to other team members, and then synch daily from home or the office. Clinicians in the field can instantly access health care plans, patient demographics, medications, and other clinical information to improve quality of care. This helps our staff spend more time on patient care and less on administration. Clinicians can easily compare assessment data from previous visits while documenting current visit data. This software is continually updated to support industry requirements including PPS, Medicaid, HIPAA transaction standards, ICD-9-CM code sets, CPT codes, entry of standard HCPCS codes, and requirements for password-protected electronic signatures. Investment in this system has increased quality, efficiency and compliance as well as increasing flexibility and job satisfaction for our nursing staff. This system supports all of CSN's client and employee goals.
